Come to Improve. Leave to Transform.

Building on the momentum of last year's record-breaking event, Call Center Demo & Conference -- now in its ninth year -- is returning to South Florida with the fresh content, insights and inspiration you need to truly transform your center!

What Makes an ICMI Event Different?

ICMI's conferences are created with a depth of expertise and resources that no other conference organizer can offer. Over the past 22 years, our exclusive devotion to the contact center industry has made us the trusted source for reliable, product-neutral information and guidance.

Networking and Special Events

From special networking events to free ICMI Consultant Advice to our always popular Cartoon Exhibit, there are lots of special events within the event at Call Center Demo and Conference.

The Hottest Contact Center Trends and Keeping Up With Them

A Special Educational Session -- OPEN TO ALL -- presented by: Edwin Margulies, Senior Director of Product Strategy at Oracle, is an inventor, author and systems architect with over 27 years in the industry. Thursday, February 14, 2008 -- 12:00PM-1:00PM.

Kare Anderson Keynote

Become Their Trusted, Top-of-Mind Choice. Thursday, February 14, 2008. 8:45am-10:00am.

Anthony Galie Keynote

The Subconscious Aspects of Business. Friday, February 15, 2008. 8:45am-10:00am.

Royal Caribbean Cruises LTD

Royal Caribbean Cruises LTD has three national call centers located in Kansas, Florida, and Oregon. Some of the positions at each call center include Customer Service, Group Reservations, Air/Sea Travel, Individual Reservations, and Customer Loyalty.

AAA Auto Club South

Small Call Center Manager's, this tour is for you!

Baptist Health South Florida

As South Florida's largest faith-based, not-for-profit healthcare organization, Baptist Health's mission is to improve the health and well-being of individuals, and to promote the sanctity and preservation of life in the communities they serve.

World Travel Holding

Visit a true leader in customer service.